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Terms & Conditions
Most businesses have T &Cs or "small print" to protect themselves and their customers,but not many businesses go out of their way tell you about them. Ours are pretty basic and not very exciting, but here they are anyway.
Sorry.
All trainees and/or their guardians (if appropriate) are deemed to have read, understood and agreed to these terms before training is provided.
All instructors will be currently registered with the Driving Standards Agency (D.S.A) and hold a relevant qualification/licence to instruct.
All vehicles provided will be legal and roadworthy, and will have a “dual control” system fitted.
M.O.D. and its instructors will comply at all times with the D.I.D.U. code of practice.
Trainees must hold a current valid car licence (i.e. a provisional licence if preparing for the DSA Diviing test) before training commences and produce both parts of their licence to the instructor at the beginning of the first lesson.
Lessons shall be pre-arranged between the instructor and the trainee at a mutually convenient time.
48 hours notice of cancellation must be given by the trainee or a lesson fee may be charged.
Payment for driving lessons shall be made by cash/cheque at the start of each lesson or at the commencement of a “course” of lessons. Payment can also be made via Paypal if the client requests this service. A surcharge of 5% is payable if using this method of payment.
A fee may be charged to the trainee for dishonoured cheques.
A fixed fee shall be charged for the hire of a motor vehicle for a Driving Test if required (the fee to be equivalent the
standard hourly lesson rate on the understanding that the pupil has received at least 10 hours training with us).
It is the driving test candidate's responsibility to drive safely and legally at all times. When on test, it should be remembered that the D.S.A. examiner is there to observe and may not act to prevent an incident. Injury caused to any person or animal or damage caused to the vehicle, third parties or property, where it is deemed that the candidate is responsible, could (in certain circumstances), attract a claim to recover the incurred costs from either the candidate or their legal guardian.
The use of vehicle for driving test purposes may be withheld at the discretion of the instructor if it is deemed that the trainee is unfit or not yet competent to proceed with the test.
The provision of a vehicle for the purpose of a driving test cannot be guaranteed where the test has been booked by the trainee without the instructors' prior knowledge or agreement.
Instructors will attempt to contact the trainee if lesson start times are delayed by longer than 15 minutes.
M.O.D. cannot be held responsible for cancelling lessons/tests where the cause is due to
unforeseen/unavoidable, mechanical defect or accident, or cancellation by the D.S.A, but will inform the trainee as soon as possible.
Only one trainee is to be in the training vehicle at any time unless specifically requested by the trainee.Family members may accompany a lesson by prior arrangement.
Trainees shall not be allowed to drive if the instructor deems that they are unfit
e.g. because of illness or due to the consumption of alcohol or drugs. A lesson fee may be charged in this instance.
Violence, wilful damage, physical or verbal abuse will be reported to the police and action will be taken against the individual responsible. Fees will NOT be refunded in this instance.
Trainees contact details and/or other information held, will be treated as confidential and will not be released to third parties.
Trainees will be trained to drive in accordance with D.S.A standards/guidelines, however driving test results are due to the individual trainees driving skills and performance and is in no way guaranteed.
M.O.D. and its Instructors will endeavour to uphold its good name and goodwill, however, if a trainee feels they have any concerns or problems that cannot be resolved with the instructor, then the matter should be referred to:
Ms J.J.Smith, Customer Service Manager,
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